EcoFlow is well-known for its moveable energy stations and house battery backup choices, with lots of its merchandise incomes spots on our greatest lists. Sadly, not each product is successful and EcoFlow has issued a voluntary recall for about 25,030 models of its EcoFlow Delta Max 2000 moveable energy stations (mannequin EFD310) in cooperation with the US Shopper Product Security Fee (CPSC) as a result of danger of a hearth hazard. This is not an influence station we have examined or advisable previously, however it is among the firm’s bigger capability fashions, permitting you to energy a variety of gadgets.
The excellent news is that the recall doesn’t require you to return your energy station. The difficulty might be totally resolved by way of a firmware replace that you are able to do your self.
Right here’s easy methods to do it.
What’s the issue?
In response to the CPSC, the Delta Max 2000 energy station might overheat and ignite, posing a critical danger of burn harm and fireplace hazard to customers and property. EcoFlow has obtained six reviews of the ability stations catching fireplace, leading to property injury totaling over $850,000.
What moveable energy stations are affected?
The affected models had been bought for about $1,600 on Costco.com, Amazon.com and Ecoflow.com from July 2022 by way of Could 2025. The affected mannequin quantity, EFD310, is printed on the nameplate on the underside of the product. When you’re not sure concerning the mannequin, you’ll be able to electronic mail EcoFlow’s customer support electronic mail (deltamax2000@ecoflow.com) and supply photos of the ability station and so they’ll enable you to verify. No different fashions are affected by the recall.
What you must do when you personal an EcoFlow Delta Max 2000
When you personal an EcoFlow Delta Max 2000 (Mannequin EFD310), you must cease utilizing the ability station instantly till the required firmware replace is efficiently put in. The repair is an easy, over-the-air replace by way of the official EcoFlow app, which takes about 5 minutes to finish.
You may hook up with the ability station within the EcoFlow app to improve its firmware.
Comply with these steps to replace your gadget:
- Energy down and cease utilizing the Delta Max 2000 (Mannequin EFD310).
- Obtain the official EcoFlow app from the App Retailer or Google Play Retailer when you don’t have already got it put in.
- Open the app, log in or join and join your Delta Max unit utilizing both IOT mode or Direct Connection mode.
- Find your Delta Max within the gadget record and confirm that the serial quantity displayed within the app matches the quantity engraved on the product’s base plate.
- Choose the gadget to open its particulars web page, faucet the circle icon within the upper-right nook to enter the gadget settings web page and choose Firmware Improve beneath “Different Settings.”
- Faucet “Firmware Model Improve” and look ahead to it to achieve 100%. Don’t use the ability station throughout this time.
- The improve is profitable when the firmware model reveals 1.6.2.81.
EcoFlow has offered detailed directions for easy methods to improve the firmware. The method should not take greater than 5 minutes.
If the app’s firmware replace fails, you’ll must contact EcoFlow buyer help for additional help. Contact data is offered under. You could possibly ask EcoFlow for a pay as you go return label to ship within the energy station, and the corporate will carry out the firmware replace for you and return the unit.
EcoFlow buyer contact:
Telephone (Toll-Free): 833-424-4137 (9 a.m. to 4 p.m. ET, Monday–Friday)
E-mail: deltamax2000@ecoflow.com
On-line: Go to the EcoFlow web site and click on on the “IMPORTANT RECALL INFORMATION and Firmware Replace” banner.
