Disaster-hit IndiGo Airways introduced measures to compensate passengers severely impacted by flight disruptions on December 3-5, as it really works to stabilize operations following practically two weeks of turmoil.
The service acknowledged it’s figuring out flights the place passengers have been stranded at airports on these dates. It can attain out to affected clients in January 2026. Compensation payouts, based mostly on present estimates, may exceed Rs 500 crore because of the widespread disruptions.
On Thursday, IndiGo supplied journey vouchers price Rs 10,000 to impacted passengers, redeemable for any future journey inside 12 months. This dietary supplements Rs 5,000 and Rs 10,000 payouts for flights cancelled inside 24 hours of departure.
Passengers hit by airline-initiated cancellations qualify for full refunds. IndiGo additionally waived rescheduling and self-cancellation costs till December 15, 2025, offering flexibility amid the chaos.
Already going through route reductions, IndiGo can be prone to bear capability cuts after it submits its plan to the Ministry of Civil Aviation, PTI reported. Civil Aviation Minister Ram Mohan Naidu on Thursday emphasised that the airline has not employed a single pilot previously six months.
The airline operated over 2,000 flights on Friday, signaling restoration from unprecedented cancellations that stranded hundreds throughout main airports. Nevertheless, round 160 flights have been nonetheless axed from Delhi and Bengaluru, its busiest hubs.
Delhi recorded 105 cancellations, 52 departures and 53 arrivals, whereas Bengaluru noticed 54, airport authorities confirmed. The disruptions stemmed from operational challenges, leaving passengers pissed off at key gateways.
